At 9a9911, protecting your personal data is our top priority. This policy clearly outlines what information we collect, why we collect it, and how it is kept secure.
Before diving into the details, here is a quick glance at the key principles across these six sections.
9a9911 only collects data that is genuinely needed to provide our services. Information that isn't necessary is never requested or stored.
Every transaction and piece of personal data is encrypted with 256-bit SSL. No one outside can read or alter this information.
9a9911 never sells your data to advertisers or third parties. No transfers take place unless required by law.
Your password is never stored in plain text. One-way hashing is used, meaning no one at 9a9911 can ever view your password.
You have the right to request correction or deletion of any information in your profile. Our support team will respond within the specified timeframe.
You can opt out of promotional SMS or notifications at any time. Manage your preferences directly from Settings.
This Privacy Policy applies to the 9a9911 website (9a9911.xyz), mobile app, and all other digital channels. By using any 9a9911 service, this policy automatically comes into effect.
This policy is specifically designed for users in Bangladesh, while also complying with applicable data protection laws in other jurisdictions. Should any provision conflict with local law, local law will take precedence.
If you visit a third-party site via a link on 9a9911, that site's own privacy policy applies. 9a9911 is not responsible for how those sites handle your data.
9a9911 collects two types of information — directly from you, and automatically during your use of the platform.
| Data type | What's included | When it is collected |
|---|---|---|
| Identity information | Name, date of birth, national ID number | During Registration & KYC Verification |
| Contact information | Mobile number, email address | At the time of registration |
| Financial information | BKash/Nagad number, transaction history | On deposits & withdrawals |
| Device Information | IP address, device model, OS version | While Using the App/Website |
| Usage History | Betting history, login times, pages visited | Per session |
| Location data | Approximate location (IP-based) | During Security Verification |
9a9911 never collects your bank account password, bKash PIN, or card number. If anyone asks for this kind of information, it's fraudulent — contact support immediately.
9a9911 uses your data for three core purposes — delivering our services, ensuring security, and improving your experience. Your data is never used for anything beyond this.
9a9911 never sells your data to advertisers or data brokers. This is a core principle we do not compromise on.
9a9911 retains your data only for as long as necessary. All data is stored while your account is active. After account closure, certain data may be retained for a defined period due to legal requirements.
Once the retention period expires, data is securely deleted or anonymized so no one can identify you personally.
9a9911 does not share your data with third parties — no exceptions to this rule. However, a limited amount of data is shared with trusted partners where necessary to deliver our services.
Even in the cases above, only the minimum necessary information is shared. All partners are contractually bound to uphold 9a9911's privacy standards.
The 9a9911 website and app use cookies and similar technologies to improve your experience — such as remembering your login state and saving your language preference.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent 9a9911 from functioning properly. The mobile app uses local storage instead of cookies — you can clear this by deleting app data from your device settings.
9a9911 uses multiple layers of security to keep your data safe. Alongside technical safeguards, staff training and access controls are equally important parts of our protection framework.
That said, no system is completely immune. In the event of a cyberattack, 9a9911 will act swiftly to resolve the issue and notify affected users. On your end, using a strong password and keeping 2FA enabled is strongly recommended.
You have specific rights over your personal data at 9a9911. To exercise any of these rights, please contact our support team.
Once a request is submitted, 9a9911 typically responds within 30 business days. Complex cases may take up to 90 days — you will be notified in advance if that is the case.
9a9911 is strictly prohibited for anyone under 18. We do not knowingly collect any information from minors.
If a minor is found to have created an account using false information, that account will be immediately closed and all stored data will be deleted.
If a minor's data has been collected by us inadvertently, parents or guardians should contact support@9a9911.xyz. The matter will be addressed promptly.
9a9911 may update this Privacy Policy from time to time. Any changes will be reflected in the "Last Updated" date at the top of this page. For significant changes, an SMS or app notification will be sent to your registered mobile number.
Continued use of 9a9911 after an updated policy is published will be considered acceptance of the new policy.
For any privacy-related questions or concerns:
Privacy isn't just a legal obligation — it's a matter of trust. 9a9911 believes users should decide where their own data goes. That's why every control is placed in your hands.
Update your name, mobile number, and contact details directly from the "Profile" section of the app. Some information (such as date of birth) may require support assistance to change.
Promotional SMS, email, or push notifications — each can be turned on or off individually. Go to Settings → Notifications to manage your preferences.
You can request a copy of the data 9a9911 holds about you. Submit a request to support@9a9911.xyz and it will be sent within 30 days.
You may request data deletion when closing your account. If any data must be retained for legal reasons, you will be informed of the timeframe.
Use a strong password — at least 8 characters, combining numbers and symbols. Keep 2FA enabled. Avoid logging in on public Wi-Fi. Change your password regularly.